Last Updated: 18th March, 2024 (4:21PM)
At Citified Glass & Mirrors, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer a hassle-free return and exchange policy, subject to the following terms:
Eligibility
To be eligible for a return or exchange, your item must be unused, in its original packaging, and in the same condition that you received it. It must also be returned within [Number] days of the purchase date.
Non-Returnable Items
Certain items are non-returnable, including:
- Custom-made or personalized items
- Gift cards
- Clearance or sale items
Return Process
To initiate a return or exchange, please follow these steps:
- Contact our customer service team at contact@citified.in to request a return authorization (RA) number.
- Pack the item securely in its original packaging, along with the RA number and a copy of your order invoice.
- Ship the item to the address provided by our customer service team.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7 days.
Exchanges
If you need to exchange an item for a different size, color, or style, please contact our customer service team to arrange the exchange. Exchanges are subject to product availability.
Shipping Costs
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Damaged or Defective Items
If you receive a damaged or defective item, please contact our customer service team immediately. We will replace the item or issue a refund, depending on the circumstances.
Contact Us
If you have any questions about our return policy, please contact us at contact@citified.in
Thank you for shopping at Citified Glass & Mirrors.